Archive for the 'customer service' Category

Minimum Daily Actions: Keeping Score from 0-0.

If you’re new here, you may want to subscribe to my RSS feed. Thanks for visiting!So Monday, I talked about starting EACH day at zero-zero.  But what I didn’t get into is keeping score.  BEFORE you check email/take down your Reader/do the normal things that you do, it’s important to get some stuff done […]

One of our service standards.

One of the things that I really enjoy doing is updating Realtors on deals in process.  This was a key part of me learning to offer closings in 10 days.  I don’t have to eal with that many interruptions.  Every Listing–and Selling agent gets an email
Every morning.
An example:
“Dear Realtor-
Today is the 2nd day the file […]

Loans Closed in Ten Days…Now Nationwide!

Due to an improved correspondent relationship, the Ten Day Team now has the ability to deliver conforming loans to the following states:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, […]

Photos, Baby.

Joe–you’re right.
So are you, Eric
And Athol? You’re a genius.
Every day I get the “expired” listings and the “back on market” listings. This is a habit that I got into as when I was a Realtor that helps me to stay connected with the market. I also call most of the back on […]