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I had a great opportunity to help out Ruschele with one of the buyer’s classes that Harris Real Estate University puts on. Was a good class…had good

I promised my service standards report, and it’s a service agreement that I have signed between the Realtor and Buyer:

1. Revenue Neutral: I promise to make my buyers loans on what’s best for them, and not me. I will give them unbiased advice.
2. Daily Contact: We promise to send an email EVERY DAY to both the Listing and Selling Agent
3. Loan Number: We promise to give you the loan number and generate a clear to close.
4. Fee Refund: If it’s our fault that the loan doesn’t close, we promise a fee refund of appraisal and credit.
5. Fully Approved Loans: we don’t issue a pre approval till we have seen the assets needed to close. We will never pre approve someone that is not 100% ready to close.
6. Fast Service: Once you find a house, we will be ready to close in 10 calendar days.
7. No Fraud: We will end the transaction immediately if anyone attempts to commit fraud of any kind.

There’s more: for agents I want to make sure that the referal door swings both ways, and that they don’t commit fraud…

More on this later–I’ll print my word doc when I’m on the list…